Contact: [email protected]
This Refund Policy explains the refund terms for QRestAI subscription plans and AI credit packs. It is the same as the refund provisions of the Distance Sales Agreement and the Terms of Service.
1. Seller
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders; it takes the payment, issues the invoice and handles refunds.
2. Refund period
You may request a refund, without giving any reason, within 14 days of the first payment for a plan or of the purchase of an AI credit pack.
- Subscription plan: The first payment is refunded when requested within 14 days.
- AI credit pack: Refunded when requested within 14 days, provided the pack has not been used.
3. How to request a refund
You can send your request in either of two ways:
- at https://paddle.net, using the details in your purchase email,
- by writing to [email protected] with your business name and the payment date.
The refund is made by Paddle to the card used for the payment. How long it takes to reach your account depends on your bank.
4. After a refund
The refunded plan or credits are removed from your account. The plan's automatic renewal stops and no further periods are charged.
5. Not refundable
- Renewal payments (periods after the first payment),
- requests made after the 14-day period,
- AI credits that have been used.
You can cancel a plan you do not want renewed from the panel before its renewal date. Cancellation takes effect at the end of the current period; you keep using the service until then and the next period is not charged.
6. Your statutory rights
This policy does not limit the rights you have under the consumer law of your country. For details, see the Distance Sales Agreement, the Preliminary Information Form and the Terms of Service.