By accepting these Terms of Service (the "Terms"), creating an account, or using the QRestAI services, you confirm that you have read, understood, and agree to be legally bound by the provisions set out below.
1. Definitions
- Service: The QR-code-based menu management, order taking, payment facilitation, AI-assisted content generation, and operational SaaS platform provided by QRestAI.
- Customer / You: The restaurant, café, hotel, or similar business that registers with QRestAI and is authorised to manage its subscription.
- End User: A guest who views the QR menu provided by the Customer or places an order through it.
- Organization: The Customer's tenant record on the platform (orgId).
- Branch: A physical location belonging to an Organization.
- AI Credit: The internal accounting unit consumed when AI features are used.
- Jurisdiction: The country in which the Customer's registered business address is located.
2. Account and Subscription
2.1. To open an account, you must be at least 18 years of age and authorised to enter into contracts on behalf of your business.
2.2. The Customer is responsible for the accuracy and confidentiality of its account credentials. Any suspected unauthorised access must be reported to [email protected] within 24 hours.
2.3. Subscription plans renew automatically at the end of each billing period. Unless you cancel at least 24 hours before renewal, you will be charged for the following period.
2.4. QRestAI reserves the right to change the features, limits, and prices of its plans upon 30 days' prior written notice.
3. Fees, Payment, and Refunds
3.1. All prices are displayed in the currency stated on the relevant plan page, exclusive of VAT. Applicable taxes are added at the time of payment.
3.2. Payment providers: payment service providers (international and local).
3.3. Customers in Turkey (B2B): No statutory right of withdrawal applies. Fees for a billed period are non-refundable. This provision falls outside the scope of the Turkish Consumer Protection Law No. 6502 (Tüketicinin Korunması Hakkında Kanun); the relationship is a business-to-business contract.
3.4. EU Consumers (where acting as a consumer): You have a 14-day right of withdrawal under the Consumer Rights Directive 2011/83/EU; however, once you begin using a digital service you are deemed to have expressly waived that right of withdrawal (Article 16(m)).
3.5. AI Credits are non-refundable once used. Unused credits are reset to zero at the end of the subscription period.
3.6. If a payment fails, the account may be suspended within 7 days; if payment is not made within 30 days, the data is archived and may be deleted after a further 90 days.
4. Tax and Fiscal Regulatory Compliance
4.1 General
QRestAI is a menu management and operational software platform. QRestAI is not a certified cash register, payment-recording device, fiscal printer, cash-register security module, or any other fiscal device or government-certified invoice/receipt-generating tool. Compliance with the fiscal obligations of the jurisdiction in which the Customer operates is the sole responsibility of the Customer.
4.2 Turkey
QRestAI is not a Payment Recording Device (Ödeme Kaydedici Cihaz, ÖKC) or New-Generation ÖKC (YN ÖKC) within the scope of Law No. 3100 on the Obligation of VAT Taxpayers to Use Payment Recording Devices (Katma Değer Vergisi Mükelleflerinin Ödeme Kaydedici Cihazları Kullanmaları Mecburiyeti Hakkında Kanun). Under Tax Procedure Law Article 219 (Vergi Usul Kanunu, VUK), VUK Article 253 (retention of books and documents), VUK General Communiqué No. 426 (mandatory use of New-Generation ÖKC), VUK General Communiqué No. 483 (technical criteria), and VUK General Communiqué No. 507 (e-document integration), the Customer is solely responsible for all of the following: (a) issuing fiscal receipts/cash-register receipts; (b) compliance with e-Archive Invoice (e-Arşiv Fatura) and e-Adisyon obligations (including the e-Archive Invoice requirement applicable as of 1 January 2026 irrespective of amount); (c) ÖKC integration with the Turkish Revenue Administration (GİB); and (d) retention of books and documents for 5 years.
4.3 Customers Outside Turkey
A Customer operating outside Turkey is solely responsible for compliance with the fiscal, invoicing, receipt, cash-register certification, VAT/sales-tax, bookkeeping and record-retention, and data-retention legislation of the country in which it operates. Many countries require the use of certified cash-register devices or software, the issuance of electronic invoices, or the reporting of sales to the tax authority. QRestAI does not represent that it meets these requirements in any country, and it does not act as a government-certified fiscal device or invoice/receipt generator in any jurisdiction. The Customer fulfils these obligations through a certified cash-register system or an authorised service provider.
5. Acceptable Use
You agree that you will not:
- use the Service for unlawful purposes;
- attempt to access the data of other Customers;
- exploit the Service through reverse engineering, scraping, or automated bots;
- collect data without authorisation or misuse AI features;
- distribute spam, malware, child-exploitation content, or hate speech through the Service.
In the event of a breach, the account may be suspended without notice.
6. Intellectual Property
6.1. All rights in the Service, software, trademarks, logos, and documentation belong to QRestAI.
6.2. Menu content, images, and text uploaded by the Customer belong to the Customer. The Customer grants QRestAI a worldwide, royalty-free, sublicensable right of use to the extent necessary to provide the Service.
6.3. Outputs generated by AI (text, images, video) belong to the Customer; however, QRestAI reserves the right to use such outputs in aggregated and anonymised form for model improvement (an opt-out is available).
7. Data Processing
Personal data is processed under a separate Privacy Policy: [https://qrestai.com/legal/privacy-policy]. For EU Customers, QRestAI acts as a Data Processor and a Data Processing Agreement (DPA) compliant with Article 28 GDPR is offered as standard.
8. Disclaimer and Limitation of Liability
8.1 Customers in Turkey (B2B)
To the maximum extent permitted by applicable law, the Service is provided "as is", and QRestAI shall not be liable for any damages, loss of profit, loss of data, fiscal penalties, or indirect damages exceeding the total fees collected from the Customer in the preceding 12 (twelve) months.
8.2 Customers Outside Turkey and Consumers
Nothing in these Terms limits or excludes liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) any other liability that cannot lawfully be excluded under applicable consumer protection legislation; or (d) limitations that would be deemed unfair to a consumer under the Unfair Contract Terms Directive 93/13/EEC and its national implementing laws as applied in the EU, or under the mandatory consumer legislation of the country in which the Customer is resident. Beyond the foregoing, QRestAI's total liability is limited to the fees paid in the preceding 12 months.
8.3 General
QRestAI is not liable for the accuracy of the outputs of third-party artificial-intelligence service providers (LLM / image generation), for outages of payment service providers, or for malfunctions of external fiscal devices.
9. Indemnification
The Customer agrees to defend and indemnify QRestAI against all claims, costs, and court fees brought against QRestAI arising from: (a) the Customer's misuse of the Service; (b) the Customer's uploaded content infringing third-party rights; or (c) the Customer's failure to comply with the fiscal/tax legislation of its jurisdiction.
10. Termination
10.1. The Customer may terminate its subscription at any time; termination takes effect at the end of the current billing period.
10.2. QRestAI may suspend the Service immediately in the event of a breach, or terminate it upon 30 days' prior written notice.
10.3. After the account is deleted, data is retained for 90 days and then deleted. Invoice and accounting records are retained for the statutory retention period and deleted at its end.
11. Governing Law and Dispute Resolution
11.1. These Terms are governed by Turkish law, irrespective of the country in which the Customer is registered. The Istanbul (Çağlayan) Courts and Enforcement Offices have jurisdiction over disputes.
11.2. Where the Customer qualifies as a consumer, the mandatory consumer protection provisions of the country in which it is resident, and its right to bring proceedings before the courts of that country, are reserved. For consumers resident in the EU, this right applies under EU Regulations (EU) No 1215/2012 and (EC) No 593/2008.
12. Changes to the Terms
12.1. Material changes are notified by email at least 30 days in advance.
12.2. Your continued use of the Service after notice constitutes acceptance of the changes.
12.3. If you do not accept a change, you have the right to cancel free of charge.